Shipping

We currently only deliver to locations within Kerela.
Products are typically dispatched within a day of order confirmation. And should reach the destination within 3 working days.
There are no hidden charges. Other than applicable taxes, price quoted is what you need to pay for the product. Shipping/courier charges where applicable will be mentioned on the product page.
The best way to check your order status is to sign-up at Alapatsupershoppe.com and go to the order tracking page. You can also call at our customer care number {number} or email us at {email id} and quote the order Id to get the details. In cases where delivery is delayed due to unavoidable circumstances, we proactively call / email the customer to inform them of the status of their product and where it is in transit.
Installation where applicable and required will be done by the respective manufacturers. Alapatt Super Shoppe will inform the purchase and you should receive a call from the manufacturers regarding installation date and time.
We work towards ensuring that you always receive genuine and high quality goods. However, if you encounter damaged product in your delivery, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us at {number} or write to us at {email}. Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.
We strive to always offer you the best quality products. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order. Please note, we will not be able to process cancellation requests after the order is shipped. Kindly check the ‘track your order’ page before place a cancellation request.

PAYMENTS

There are multiple payment options you can use. And you can be rest assured that our payment gateway partners use secure encryption technology to keep all your transaction details confidential at all times. You may use Internet Banking, Gift Card, Cash on Delivery and/Or Wallet to pay for your purchase. We also accept payments made using Visa, MasterCard, Maestro and American Express credit/debit cards.
If you do not wish to make an online payment, you can opt for the Cash on Delivery (CoD) payment method instead. With CoD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. Only products marked with the tag ‘COD available’ are eligible for COD.

Your online transaction on Alapatt Super Shoppe is secure with the highest levels of transaction security currently available on the Internet. Alapatt Super Shoppe uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Alapatt Super Shoppe are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Alapatt Super Shoppe realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine cardholder. We apologize for any inconvenience that may cause to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

You can register for the 3D Secure password for your credit/debit card by visiting your bank's website.
Yes. Alapatt Super Shoppe gives you the facility of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.
We would initiate refund the moment we receive the returned good. Subject to it qualifying to our refund policy, we would refund the amount (partial or complete) within 10 working days from the receipt of the product. Please note that the refund would be processed through the same mode as the mode of payment.
Yes, you can make credit card payments through the Alapatt Super Shoppe mobile site and application. Alapatt Super Shoppe uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.