Exchange or returns are accepted within 7 days of the receipt of the item only if there is a manufacturing defect or damage caused during transportation/ courier. Please call our customer care number to check if your order is eligible for return and the additional charges if any. A fresh replacement or cashback will be provided after the confirmation and receipt of the item.
Usually the courier delivery person will call you before arriving at your address to ensure you are available to take the delivery. Hence please ensure that the phone number provided while registering on our website and while placing the order is accurate and that you are available to pick calls. It is also important that your address is accurate and proper landmarks are given so we can ensure that the delivery happens on time. The courier person however will make only one attempt to deliver the package to you, post that it will be returned back to Alapatt Super Shoppe. Additional courier charges arising due to this will need to be borne by the customer.
Orders can only be cancelled before they are shipped. Kindly check the order page for shipping status before cancelling the order. Full refund will be processed if the product has not yet be shipped. In case of cancellation after shipping the cost of transportation will be charged.
We would initiate refund the moment we receive the returned good. Subject to it qualifying to our refund policy, we would refund the amount (partial or complete) within 10 working days from the receipt of the product. Please note that the refund would be processed through the same mode as the mode of payment.